Please contact BIOLIEF Support within 15 days upon receipt of your order.

When notifying BIOLIEF Support, please include a description regarding your issue with the following information:

Order Number
Consultant ID or Username under which the order was placed
Picture of the entire shipping box
Picture of the label on the box it was shipped in (Readable)
Pictures of the affected product(s) (For Hemp Oil)

Support will need to address with the fulfillment center and/or manufacturer with proper documentation to resolve any issues and reserve the right to refuse any request made by BIOLIEF Support.