Frequently Asked Questions
BIOLIEF support will be available weekdays from 9:00 AM EST to 6:00 PM EST. You can submit a “ticket” anytime and we will reply to your questions or concerns as soon as possible. When you create your first ticket a Support Account will be created for you. You can log into your Support Account to review your ticket history and make updates to existing tickets.
This is an awesome benefit to you. It’s like AMAZON. You can login and check your order history and find additional recommended products that would work well for you.
This way you also do not have to enter in your personal information EVERY TIME you want to reorder.
Yes, we recommend that you let us know who referred you. We like to thank those individuals as we would like to thank you for any referrals.
We cannot make specific dosing recommendations; however, we can tell you how much of the active ingredient is in each product. What we do recommend is start off with 1 serving and then increase or decrease contingent upon your needs.
Everyone’s body is different. What we do recommend is to be patient, and don’t give up. Sometimes people will see the result they are looking for in a day or days, other times it can take a couple of months. Not every product works the same with every body. Just try a few different serving sizes or even a different product and REACH OUT TO US if you have additional questions.
We recommend storing in a cool, dry place or refrigerating after opening. The product can last up to 1 year if tightly sealed and stored in a refrigerator. If left on a counter or in a cabinet, up to 3 months if it is closed properly after each use.
We do not currently offer subscriptions.
Please contact us directly. We know our products are the most effective in the marketplace and would prefer to try to walk you through why you are giving up on us!
Our return policy is very simple- if you have received the wrong product or the product has not been used – we will offer a full refund. Please call us @ 833-246-2337. We will request that all unopened, unused product be returned and we will issue the full refund upon receipt of the product.
The product being returned must be in its original packaging, in a marketable condition, unopened, unaltered (no stickers or labels) and resellable
If the product has been used and you “just don’t like it” we will issue a 50% refund immediately. Please keep the unused portion.
There are many common reasons why a credit card might be declined. Regardless of the reason, before attempting another transaction, please review the following steps.
Step 1: Verify Your Information
Verify the billing information matches the information on the card you are using before submitting again.
Step 2: Contact Your Provider
Contact your card issuing bank or credit card provider to ensure there are no issues on their end.
Contact your card issuing bank or credit card provider and ask them to approve the source of the prior decline. The source will be BIOLIEF.
Step 3: Wait and Try Again
Wait one hour after Step 2 has been completed and try to order again. If possible, have them on the phone when trying to process your order.
Most bank cards and some credit card providers have certain restrictions. For starters, your card may not be setup to allow for this type of transaction. Most debit cards have a per day transaction dollar limit or per transaction dollar limit and/or may be subject to insufficient funds. Debit cards have more limitations / restrictions than credit cards.
If you get a decline and do not call your bank, you will continue to receive a decline message. Declines do not suddenly get approved unless you call your bank. Before attempting another transaction please call the issuing bank or credit card provider so you have a better chance of having a successful transaction.
If you call your bank or credit card company and the Customer Service Representative is unable to locate the transaction for the order you recently placed, please ask them to escalate your account internally. Tell them that your transaction is not being processed. They should be able to approve the source of the prior decline.
Currently, we only accept any credit or debit card with a Visa or MasterCard logo.
NO. BIOLIEF uses a DOMESTIC merchant to handle all transactions. Once your order successfully transacts, your bank/credit card statement will display, BIOLIEF
If you wish to do a chargeback for a purchase, then your account will be put on hold and possibly terminated after review. Credit Card chargebacks have a myriad of consequences and repercussions to our company which is why we prefer to resolve any issues directly. A chargeback not only affects the company, but you the Consumer or Consultant and any future individuals that wish to benefit from the many wonderful things hemp and the business can offer.
Before you pursue a chargeback, be sure to email Support@BIOLIEF.com to resolve the issue prior to contacting your card company.
If you are a consultant –
When you initiate a charge-back, an immediate suspension will be applied to your BIOLIEF account and any commissions due or forthcoming may be withheld, at BIOLIEF’s sole discretion. The chargeback investigation may take up to 6 months. During this time, your account will be suspended until the chargeback investigation is completed and resolution is achieved. In some cases, a chargeback may result in termination of your BIOLIEF account, in BIOLIEF’s sole discretion, with no liability on BIOLIEF whatsoever. In the event of termination because of a chargeback, the Consultant will forfeit any commissions due, withheld or forthcoming.
We currently use DHL and USPS (United States Postal Service) and UPS (United Parcel Service) to ship our products
Our policy is that once an order has been placed, we cannot change the address due to the associated shipping / tax charges that have been already paid on the associated transaction. We suggest using the USPS Package Intercept® tool that lets you redirect a domestic shipment that hasn’t been delivered or released for delivery. https://www.usps.com/manage/package-intercept.htm
Yes, of course! Therefore, we have you create an account, so that you can always double check and change any information that may hinder you from receiving any products.
Please just LOGIN in the top right corner & update your personal information
If your order has already been processed and made available for USPS for pick-up, you will need to use USPS Package Intercept® to divert the package to the desired address. https://www.usps.com/manage/package-intercept.htm
Once you have successfully placed an order, it is immediately sent to our fulfillment center for processing. Generally, all orders are sent out the following business day from which it was placed. For special circumstances, there can be delays due to holidays, inclement weather, natural disasters and any other unforeseen natural disasters. If one of the previously listed event is set to occur and you place an order, you will be notified.
Once it has been processed and prepared for shipment, you will receive an email to the address listed on the order to notify you your order has been shipped. The shipping notification will contain your invoice number, shipping method, shipping address, tracking information and the products shipped.
We estimate delivery could take up to 5* days depending on the carrier to the destination address.
*Note* this is an estimated time-frame and the order potentially could arrive earlier or later! Once the parcel has left BIOLIEF, it is beyond our control for unexpected delays or damages.
Yes. Once your order has been processed by our fulfillment center, you will receive an email to the address listed on the order placed. This email will contain a tracking link that can be used to track your package from our fulfillment center to its destination.
BIOLIEF does not add insurance to your shipped package. There currently is no option to add insurance to your order. The carrier may have standard coverage. Please review their website for details.
Please contact BIOLIEF Support within 15 days upon receipt of your order.
When notifying BIOLIEF Support, please include a description regarding your issue with the following information:
Consultant ID or Username under which the order was placed
Picture of the entire shipping box
Picture of the label on the box it was shipped in (Readable)
Pictures of the affected product(s) (For Hemp Oil)
Support will need to address with the fulfillment center and/or manufacturer with proper documentation to resolve any issues and reserve the right to refuse any request made by BIOLIEF Support.
If your package was sent out via USPS, our recommendation is to use the USPS Package Intercept® to divert the package to an address that will receive USPS deliveries. https://www.usps.com/manage/package-intercept.htm We cannot change the shipping address once your order has processed
When a Consultant or Consumer places an order through their Back Office, the address on file will automatically be used as the default shipping address. You can change the shipping address for this particular order by clicking on the “Ship to a different address” link during the ordering process. This will not affect your default address on file. The default address can be updated at any time by going to My Account / Settings in your Back Office.
The tracking information will provide basic information on delivery, such as, left at door, left at mailbox, ready for pick-up or signature of receipt. If you still did not receive your order after your tracking information confirms delivery, then you need to contact the carrier and inquire about your parcel. We suggest having your tracking number to help the carrier investigate further. If they are unable to locate your order/package then you can file a claim with the delivery carrier, if eligible.
Unfortunately, BIOLIEF Support cannot further assist you with supplying additional information other than confirming the address sent.
We always recommend that an individual speak to their health care provider before taking any supplement. With that being said, we sometimes find that not all the time are health care providers up to date or even believe in the benefits of full spectrum products. So, we recommend you do your due diligence and research all the amazing benefits on platforms like YOUTUBE.
Additionally, we do not claim that our products diagnose, treat, cure and/or prevent any medical condition, disease or illness. Finally, we do not offer medical advice regarding our products or the consumption thereof.
Most workplace drug screens and tests target delta9-tetrahydrocannabinol (THC) and do not detect the presence of Cannabidiols or other legal natural hemp-based constituents. However, studies have shown that eating hemp foods and oils can cause confirmed positive results when screening urine and blood specimens. Accordingly, if you are subject to any form of drug testing or screening, we recommend (as does the United States Armed Services) that you DO-NOT ingest this product. Prior to consuming these products consult with your healthcare practitioner, drug screening\testing company or employer.
All of our products are THC Free- meaning based upon the analytical lab testing that is done on each products, results in levels that are detectable. We cannot guarantee that you will pass a drug test though.
All of our products use Broad Spectrum THC free oil. This means that we have taken the whole hemp pant, extracted all the cannabinoids, then removed the THC.
See the Certificate of Analysis by clicking here.
It starts from the seeds. We grow specific strains of Hemp that yield a specific range of CBD, much higher than what is in the market place. We also use our PATENTED extraction method & Microencapuslation to ensure that we are delivering the PUREST, most CLEAN, product, which leads to increased absorption and bioavailability. In a study comparing a 5mg dose of BIOLIEF’s CBD Oil to a 10mg dose of a competitor’s pharmaceutical synthetic cannabidiol isolate(CBD), our Hemp Oil showed a 5.5-fold increased bioavailability over the leading pharmaceutical. Our doctors, scientists and formulators works very closely with each and every product to ensure maximum efficacy.
We use the premium flower from the hemp plant. This flower is extracted and purified into some of the highest quality broad spectrum oil in the market.
The farms can be certified organic and we do use organic farming practices in our farming operations. The hemp extract undergoes rigorous testing for microbes, metals, pesticides, herbicidal residues and residual solvents once received in our laboratory. Potency, metals, and microbes are again measured in our final product. The final product is not certified organic as this is not available through the FDA yet; however all our ingredients are as well as the hemp used. See the Certificate of Analysis and ingredients lists for further information!
No. Our Hemp Oil has a higher concentration of Phytocannabinoids making ours stronger and less expensive per serving. We source directly from our partner farmers and have the best pricing for the quality of the product. Of course, you can get cheaper products somewhere else, however, we are confident you would be able to tell the difference. Also, because we are in this for the consumer, we have also priced the products in a way that they are attractive compared to what is in the marketplace.
We simply have the very best.
We source our hemp extracts from domestic sources that implement sustainable, organic growing practices. These sources specifically cultivate for consumer use and comply with federal regulation for distribution in the US and abroad.
Our Hemp Oil is formulated while keeping the complete cannabinoid and terpene profiles intact. We then remove the THC from the full spectrum oil, creating what is known in the industry as broad spectrum oil. We believe in letting the plant do the work!
Our hemp oil is extracted via PATENTED CLEAN extraction method. Our system uses water and pressure, that’s it. We would share all the details, but then it wouldn’t be a trade secret to ensure you can always have the highest quality product with no competition.
Phytocannabinoids are chemical compounds containing two hydroxy groups originating from the industrial hemp plant.
In a single serving (1mL) of Hemp Oil there is a range of from 5mg – 100 mg of Phytocannabinoids per serving. Please see the individual product descriptions for each serving and mg concentration.
Yes, every part of the hemp and process is tested. From seed to the hemp plant itself during and after harvest, once the plant oils are extracted as well as in the end products. All incoming hemp extract is tested for microbes, metals, pesticides, herbicidal residues and residual solvents. Metals, microbes, and potency testing is then repeated on the final product as well. We keep all lab results in our resource center.
We believe so. There are states where it is not recommended to sell, and we have that list at the bottom of this block.
In a statement to the International Business Times, Robert Hoban, a Colorado cannabis attorney and adjunct professor of law at the University of Denver said, “This action is beyond the DEA’s authority. The DEA can only carry out the law, they cannot create it. Here, they’re purporting to create an entirely new category called ‘marijuana extracts,’ and by doing so wrest control over all cannabinoids. They want to call all cannabinoids illegal. But they don’t have the authority to do that.”
After consulting their legal advisory team, the Hemp Industry Association has also chimed in, stating, “There is general agreement that yesterday’s ruling did not change the status of CBD.” The HIA noted the following key facts:
Sec. 7606 of the Agricultural Farm Act 2014 hemp is defined as distinct from marijuana and does not treat it as a controlled substance.
HIA strongly disagrees with the DEA position and is ready to take action to defend should the DEA take any action to block the production, processing or sale of hemp under Sec. 7606
The Final Rule published on December 14th was not a scheduling action but rather an administrative action related to record keeping for identification of substances on registration forms.
Considering this, BIOLIEF sees no imminent danger to your ability to market and sell BIOLIEF Hemp Oil throughout the United States. As our CEO, Stephanie Curran said, “we are working with the top law firm consultants in the hemp industry and we will continue passing on all relevant information to keep you abreast on the DEA claims.”
The oil is heated to 200 degrees for integrity. The hemp oil itself maintains composition to a very high heat. Nonetheless, we recommend the oil be stored in a dark place – room temperature is fine, and for maximum benefit, refrigeration is always best.
NO! Our proprietary process does not introduce nor leave trace amounts of ethanol derived from the sugar cane of the hemp plant hemp oil.
You can view the BIOLIEF Policies and Procedures by clicking here. This is a link to a PDF file that you can download through your browser if needed.
Logging in and Back Office Support
There was a link that was sent to you when you registered as an affiliate. Use your username and password you created when you signed up to sign in here.
The affiliate area is an AWESOME resource center for you, the affiliate.
It allows you to view all the people you have referred, how many sales and projected commissions for the month.
We also provide great training and resource materials for you, from business cards templates, marketing cards and brochures, all in 1 place!
You can also send out broadcast messages to your team and keep everyone connected.
Yes. Our attorneys and the US federal government are very specific about what we can and cannot say, so we have created all marketing materials for you. You just have to add your personal information to them!
We recommend MOO.com. They deliver amazing quality cards and materials.
To protect the integrity of all marketing efforts and safeguard the hard work of all BIOLIEF Consultants, BIOLIEF strongly discourages placement changes. Maintaining the integrity of the relationships developed is critical for the success of every Consultant and marketing organization. However, you may request a change by submitting the following form to the BIOLIEF Support Department. Requests for a placement change must be submitted in writing to the Support Department, within three (3) days of sign up and must include the reason for the change in placement.
If you have sent an email to Support or submitted a ticket via the Support Portal, a Support Account was automatically created for you and we work diligently to answer all requests within 3 days.
Replicated Site Questions
Go to the affiliate area:
Enter Your Username
Then click on the “Forgot Password?” link:
An email will be sent to the address on file that is associated with that username with instructions on how to update your password. If you receive a password reset email that you did not request, you can simply ignore it. Your password will not change unless you click the link in the email. This link will expire shortly after it is generated so you will need to use it as soon as you receive the email. This typically happens within a minute or two.
For additional assistance, please submit a support ticket by clicking here.
LOCATION: Lake Worth, FL
Looking For Help?
We’ve got you covered! Submit a request and we will get in touch with you as soon as possible.